Customers contact us for any improper operation and machine fault by phones, emails or online communication methods.
Senior after sales technicians analyze the fault cause and reply targeted solutions in time, not more than 24 hours.
Maintenance manual, videos and pictures will be sent to customers to help debug the machine. And our technicians will monitor the debugging process constantly.
If the customer failed to repair the machine with offered solutions, our engineers and technicians are available for overseas door-to-door service to resolve the problems completely.
Regularly revisit each customer’s operation condition and file the machine information.
We can also provide independent after sales service and parts for your laser machine you bought from other suppliers. Just like what we do to help those “Need Help!” post writers. Besides, if you want to upgrade your laser machine or broaden business, free consultation and professional solution can be provided for you.
Post time: Jan-26-2019